The majority of workers would prefer to talk to their colleagues through a message or email, according to a new survey.
It finds 77% of office workers think phone calls can be "confrontational" and "aggressive".
While one in 10 feels on edge during face-to-face conversations.
These people say they would choose online encounters over a chat on the phone.
Many people report that when messaging or emailing, you have a record of exactly what has been said between two or more parties.
Others mentioned that if someone only has something short to say, it doesn't require a phone call.
Messaging and email have the benefit of being accessible without talking, so a person can answer email while in a meeting or in a public space or on public transport without needing to talk.