Majority Of Complaints To Taxi...

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Majority Of Complaints To Taxi Relate To Price, Cleanliness & Mask Wearing

JJ Clarke
JJ Clarke

05:36 4 Jul 2022

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A new report has found most complaints made to the taxi regulator relate to passengers paying too much for fares.

Research conducted by the National Transport Authority shows a total of 439 issues were reported to the oversight body so far this year.

Apalling odour, sticky door handles and one driver refusing to allow a blind passenger’s guide dog in his cab were among some of the complaints made by taxi passengers in 2022.

Compared to 560 issues logged by taxi users last year there have been over 430 complaints made in the first six months of this year.

For many Dubliners, criticism for taxis was related to the cost of fares currently which they say has risen significantly.

However many taxi drivers spoke of the fact that passengers particularly at night will treat their vehicle like a rubbish van.

Jim Waldron of the National Private Hire and Taxi Association warned taxi drivers not conforming to standards will be held to account and that investigations have resulted in fines.

With over 50% of investigations proceeding following investigation, people travelling by taxi are being encouraged to report issues when encountered

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